When it comes to keeping customers engaged, WhatsApp is a powerhouse. Instant messages, high open rates, and direct communication make it a go-to tool for Shopify merchants. But what happens after that initial interaction? If you’re only using WhatsApp, you might be leaving money on the table.
That’s where email marketing comes in.
By combining WhatsApp’s instant reach with email’s long-term engagement, you can build customer relationships that drive repeat sales. In this guide, we’ll show you how to use WhatsApp and email together to maximize retention—and how an automated email marketing tool can make the process effortless.
Step 1: Capture WhatsApp Numbers and Email Addresses with a Website Popup
The best way to ensure you’re leveraging both WhatsApp and email effectively is by capturing customer contact information as early as possible. A website popup, like the one offered by Email Wiz AI, allows you to collect both email addresses and WhatsApp numbers effortlessly.
📩 Seamless Data Collection – Capture both WhatsApp numbers and emails in a single step.📩 Incentivize Signups – Offer a discount or exclusive access in exchange for contact details.📩 Instant Integration – Automatically sync new contacts into Dondy WhatsApp Marketing and Email Wiz AI for automated follow-ups.
Once captured, you can start engaging customers immediately via WhatsApp while nurturing them long-term with email.
Step 2: Engage with Customers on WhatsApp
WhatsApp is the perfect tool for immediate customer interactions. Here’s how you can use it to lay the foundation for long-term engagement:
✅ Order Confirmations & Updates – Keep customers informed about their purchases.
✅ Quick Support & FAQs – Resolve issues fast to boost satisfaction.
✅ Exclusive Offers & Promotions – Send limited-time discounts to encourage repeat purchases.
These quick, personal interactions build trust. But trust alone won’t keep customers coming back—you need to nurture the relationship.
Step 3: Automate Email Follow-Ups with Email Wiz AI
Now that you’ve captured emails, the key is to keep customers engaged without extra manual work. Automated email marketing tools, like Email Wiz AI, can help streamline this process.
✔ Easy Setup: Pre-built email flows ensure customers receive timely follow-ups without extra effort.✔ Automated Sequences: Send post-purchase follow-ups, abandoned cart reminders, and win-back campaigns with minimal input.✔ Performance Tracking: Monitor open rates, conversions, and revenue impact.
By automating these processes, you can maintain customer engagement without the hassle of manually sending emails.
Step 4: The Perfect Retention Flow: WhatsApp + Email
Here’s an example of how both channels work together:
📩 Website Visit: Customer enters their WhatsApp number and email via an Email Wiz AI popup.📲 Day 0: Order Confirmation via WhatsApp
“Your order has been confirmed! Expect delivery soon.”
📩 Day 2: Welcome Email
“Thanks for your purchase! Here’s 10% off your next order.”
📲 Day 7: WhatsApp Re-Engagement
“Hey [First Name], did you check out our new arrivals?”
📩 Day 14: Email Follow-Up
“We miss you! Here’s a special VIP offer just for you.”
By integrating WhatsApp for quick touchpoints and email for deeper engagement, you create a powerful retention strategy that keeps customers coming back.
Why Email Wiz AI & Dondy Work Better Together
For a seamless retention strategy, Email Wiz AI and Dondy WhatsApp Marketing offer a powerful synergy.
📩 Email Wiz AI’s popups collect both email addresses and WhatsApp numbers, ensuring you build a unified customer list across both channels.📩 Automated email sequences ensure that after an initial WhatsApp interaction, customers continue receiving relevant offers and updates via email.📩 Dondy keeps engagement high with quick WhatsApp responses, while Email Wiz AI nurtures long-term relationships with strategic email follow-ups.
By using both tools together, you can maximize customer retention and increase revenue while reducing manual effort.
Final Thoughts
WhatsApp is incredible for instant engagement, but email is where long-term loyalty is built. By using both strategically, you can boost retention and increase revenue effortlessly.
If you’re looking for a simple way to automate your email marketing, Email Wiz AI offers an easy-to-use solution to set up email flows in minutes—no technical skills required.
Start building stronger customer relationships today with the power of WhatsApp and email!
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